FAQ

Q1: What types of jewelry do you offer?
A: We provide a diverse range of jewelry for both men and women, primarily crafted from 14K gold and sterling silver, designed to combine style with high-quality craftsmanship.

Q2: How do you ensure the quality and authenticity of your products?
A: At Kharetpo, we select premium materials and implement strict quality control measures throughout production, ensuring that every piece is crafted to the highest standards.

Q3: Is the jewelry suitable for sensitive skin?
A: Our jewelry is crafted from skin-friendly materials such as 925 sterling silver, 14K gold plating, and stainless steel to minimize the risk of allergies. If you have sensitive skin, we recommend choosing nickel-free or hypoallergenic options.

Q4: What is the proper way to care for my 14K gold and sterling silver jewelry?
A: We recommend cleaning your jewelry with a soft cloth and mild soapy water, avoiding harsh chemicals, and storing your pieces separately in a soft pouch or jewelry box to prevent scratches.

Q5: What payment methods do you accept?
A: We only accept PayPal payments.

Q6: How long does shipping take and do you ship within the USA?
A: Yes, we serve the USA. Orders are typically processed and delivered within 5-7 business days, although delivery times may vary by location.

Q7: What is your return and exchange policy?
A: We are committed to your satisfaction. If you have any issues with your purchase, please contact us at [email protected], and we will assist you with our return or exchange process.

Q8: How can I track my order?
A: Once your order is placed, you will receive a tracking number and link to monitor its status through our website or by contacting our customer service team.

Q9: Do you offer gift wrapping services?
A: Yes, we offer elegant gift wrapping options. You can select this service during checkout to make your jewelry gift extra special and memorable.

Q10: How can I contact Kharetpo for further assistance?
A: If you have any additional questions or need personalized advice, please contact us via:

  • Email: [email protected]

  • Phone: +1 (310) 553-5300

  • Address: 10250 Santa Monica Blvd, Los Angeles, CA 9006, USA