Return and Refund Policy

At kharetpo, we want you to love your purchase. If for any reason you're not satisfied with your order, we are happy to assist with returns or exchanges according to the policy outlined below. We strive to offer a seamless experience for our customers, providing a hassle-free way to return or exchange items.

Return & Exchange Eligibility

  • 30-Day Return and Exchange Period: We offer a 30-day period from the date of receipt for all returns or exchanges. If you're not satisfied with your purchase, you can return it within 30 days for a full refund or exchange.

  • No Restocking Fees: We want to ensure that the return process is as easy and stress-free as possible. Therefore, we do not charge any restocking fees for returns or exchanges.

How to Initiate a Return or Exchange

  1. Submit a Return Request: To start the return or exchange process, please contact our customer service team within 30 days of receiving your item. You can reach us by:

  2. Provide Necessary Information: When contacting us, please include the following details:

    • Your order number

    • The item(s) you wish to return or exchange

    • Reason for the return or exchange

  3. Return Shipping Address: After your return request is approved, we will provide you with the correct return shipping address via email. Please do not send returns to the original shipping address.

  4. Condition of Items: All returned items must be unused, undamaged, and in their original packaging. Items that have been used or damaged may not be eligible for a return.

Return and Exchange Conditions

  • Eligible Items: We accept returns or exchanges for all items, provided they are in unused and resellable condition. Custom or personalized items may not be eligible for return.

  • Non-Returnable Items: Items that are not in their original packaging or have been used cannot be returned or exchanged.

Return Shipping Costs

  • Free Return Shipping: We offer free return shipping for all returns and exchanges within the U.S. We will send you a prepaid return label

Refund Processing Time

  • Processing Your Refund: Once your returned item is received, we will inspect it to ensure it meets the return conditions. If approved, we will process your refund within 7-10 business days.

  • Refund Method: Your refund will be issued to the original payment method used during the purchase (e.g., PayPal). Depending on your bank or payment provider, it may take a few additional days for the refund to appear in your account.

Important Notes

  • No Return or Refund Without Authorization: Returns or exchanges must be authorized by our customer service team. Please do not send items back without first obtaining return authorization.

  • Incorrect Address for Returns: Always use the return address provided by our customer service team. Items returned to the wrong address may delay the process or result in the return being rejected.

Contact Us for Returns or Refunds

If you have any questions or need assistance with a return or refund, please contact us through the following methods:

  • Email: [email protected]

  • Phone: +1 (310) 553-5300

  • Address: 10250 Santa Monica Blvd, Los Angeles, CA 90067, USA